Shipping cost:
FREE

Production Time:
All our wedding dresses are made-to-order. See above for estimated tailoring time.

Shipping Time:
Once tailored, the dress will be shipped to you. See above for estimated delivery dates.

AII our dresses are made-to-order. Once you place your order, it will be made specifically for you. Our return policy only accommodates damage or wrongful shipment of items:

• The dress must be returned within 14 days from the date of delivery. 
  
• The dress must be unworn, unaltered, and in its original condition, including all tags, packaging, and accessories.
  
• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
  

As our dresses are made-to-order, we cannot afford to accept the 'buy-many-keep-one' purchase. Our customer service team may cancel an order believed to have been made with that intention.

View our full Returns Policy.

Q.  I don't like the fit, what can I do?

Our dresses are tailored specifically for you. To ensure the perfect fit, most of our dresses include a 1-inch seam allowance, allowing your local tailor to easily adjust the size.

Please note, we do not accept returns for sizing issues when the customer has provided their size on our website.

Q. I don't like the color, what can I do?

Certain fabrics may appear differently depending on lighting, computer monitors, or photo angles. Slight variations in color are normal and not considered defects or incorrect delivery. However, if you receive a dress in the wrong color, please contact us immediately.

Q. The dress doesn't look like the one I ordered, what can I do?

We create each dress based on the specifications provided on our website. Please note that the photos feature professional models in sizes 2 or 4 (except for plus-size styles). The same dress in larger sizes may appear slightly different in fit and proportion.

Q. The zipper is not zipping, what can I do?

Some dresses with thick seams or invisible zippers may be difficult to zip up at first. When zipping, pull the zipper slowly and gently. If it gets stuck, move the zipper back and forth to align the teeth. In case the zipper breaks, we recommend taking it to a local tailor for repair.

Q. My dress has a mark on it, what can I do?

All dresses undergo a thorough inspection before shipping and are sent inside out to prevent any marks. If you notice a mark from the tailoring process, it can usually be removed with a small amount of mild clothing soap. Gently rub the area with a damp, soft towel and soap, or consult a professional cleaner for advice.

Q. What does Made-To-Order mean? 

A made-to-order garment is crafted only when an order is placed, offering a cost-saving and eco-friendly alternative to mass-produced clothing. This sustainable approach ensures each piece is tailored to the individual’s specific measurements provided to us. As a result, made-to-order items are generally non-returnable, except in cases of genuine defects or incorrect items being delivered.