Refund policy

Returns & Refunds Policy

We want you to love your wedding signs. If something isn’t right, please get in touch—we’ll be happy to help.

Personalized signs

Personalized signs are created especially for you using your names, dates, wording or seating arrangements. These items are final sale for change-of-mind purposes and cannot be returned or canceled once your order has been confirmed and paid, except where required by law.

Please review your design carefully before ordering, including spelling, dates, guest names and layout. If we print your approved design correctly, we cannot offer a free reprint or refund for errors in the information you supplied.

Spotted a mistake after ordering? Contact us right away. We’ll check whether changes are still possible, although we cannot guarantee them.

These restrictions do not apply to items that arrive damaged, defective or different from what you ordered.

Non-personalized signs

If you change your mind about a non-personalized sign, please contact us within 14 calendar days of delivery. You’ll then have another 14 calendar days from your return request to ship it back.

Our change-of-mind return policy applies to standard designs without custom wording or personal details, including signs printed after you order.

Items must be unused and returned in their original condition, with any frames and accessories included. You’re welcome to unpack your sign to inspect it, but signs used at an event are not eligible for change-of-mind returns.

Damaged, defective or incorrect orders

If your sign arrives damaged, has a printing or production defect, or does not match your order, we’ll offer a free replacement or full refund.

Email info@wedobou.com with your order number and a brief explanation. If possible, include photos of the sign and packaging so we can resolve the issue quickly.

Please report any problems as soon as possible, ideally within 7 days of delivery. This helps us investigate promptly and does not limit any rights you have under applicable law.

If a return is needed, we’ll provide a prepaid return label or arrange collection at no cost to you.

How to return an item

Contact info@wedobou.com for return instructions and the correct return address before mailing your sign. The return address may differ from the address on your package.

Please package your item securely, preferably using the original protective packaging. We recommend a tracked shipping service and keeping your proof of shipment.

For change-of-mind returns, you’re responsible for return shipping costs. We do not charge a restocking fee.

Refunds

For eligible change-of-mind returns, we’ll refund the returned item’s purchase price and applicable sales tax to your original payment method within 14 calendar days of receiving your return.

Any separately paid original shipping charges are nonrefundable for change-of-mind returns, unless required by law. If your order included free shipping, we won’t deduct our original shipping costs from your refund.

For damaged, defective or incorrect items, a full refund includes any shipping charges and applicable sales tax associated with the affected item.

Your bank or payment provider may need additional time to post the refund.

Order cancellations and shipping delays

For non-personalized orders, contact us as soon as possible if you’d like to cancel. If the order has already shipped, please follow the return process above.

If we cannot ship within the timeframe promised at checkout, we’ll notify you, provide a revised shipping estimate and offer the option to cancel for a full refund. We’ll obtain your consent to any delay where required by law. This applies to both personalized and non-personalized orders.

We’re here to help

Questions about your sign or a return? Email info@wedobou.com, and we’ll help you with the next steps.

This policy does not limit any rights or remedies available under applicable federal or state law.