Returns Policy

Wedding Dress Returns & Refunds Policy

We hope you absolutely love your dress — but we understand that sometimes things don’t work out. Below is our returns policy, designed to be fair, transparent, and supportive of our small made-to-order business.

Return Eligibility

We kindly ask that you:

• Notify us within 14 days of receiving your dress if you’d like to initiate a return.

• Return the dress within a further 14 days from the date you contacted us.

To start a return, please email our Customer Service team at info@wedobou.com, and we’ll provide return instructions, including the correct return address. Please do not send returns to the address on the package or our website.

Important Return Conditions

To be eligible for a refund:

• The dress must be unworn, unaltered, and in its original condition.

• All tags, packaging, and accessories (including belts, veils, etc.) must be returned with the dress.

• Dresses must be returned in their original packaging, securely packed to avoid damage in transit.

• Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If your dress arrives damaged or isn’t the item you ordered, please contact us as soon as possible. To help us resolve the issue quickly, include:

• Your order number

• A brief description of the issue

• Clear photos of the damage or incorrect item

We’ll review the situation and provide the appropriate next steps.

If your dress was damaged during shipping, please contact us right away with photos — we’ll work with you to resolve the matter promptly.

Wedding Dress Exchanges

Due to the made-to-order nature of our gowns, we do not offer direct exchanges. If you’d like a different style or size, you’ll need to return the original dress (if eligible) and place a new order.

Wedding Dress Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved:

• A refund will be issued to your original payment method within 14 days.

• If the return does not meet our policy conditions (worn, damaged, altered, etc.), we reserve the right to decline the refund and return the dress to you.

Bridesmaid Dress - UK Returns

We offer a 21-day return and exchange policy, starting from the day you receive your order. Once we receive your return, please allow up to 10 working days for your refund to be processed.

Return shipping fees (deducted from your refund):

• Royal Mail: £2.99
• InPost: £3.99
• DHL: £5
• DHL doorstep collection: £8

Bridesmaid Dress - US and International Returns

We offer a 21-day return policy, starting from the day you receive your order. Once we receive your return, please allow up to 10 working days for your refund to be processed.

Return shipping fees (deducted from your refund):

• US returns: £7 (approx. $10)
• International returns: £10

Please note: We do not currently offer exchanges for US or international orders.

Important Notes

  • Items must be unworn, in original condition, and with all original tags attached.
  • Faulty items must be reported within 21 days of receipt. We may not be able to offer a refund or exchange outside this window.
  • Refunds are only issued to the original payment method. If a gift card was used, the refund will be returned to that gift card.
  • Sale items are returnable, however sample sale items are non-returnable and non-exchangeable.
  • Bridal dresses must be tried on with care using the gloves and fabric provided. Dresses returned with makeup marks will incur a £20 cleaning fee.
  • For returns from Isla de Gar, please contact our customer service team with your order number and reason for return. We will generate a shipping label for you.

Why Do We Charge for Returns?

Returns have a significant environmental impact including additional shipping, packaging waste, and the resources required to process, repair or restock returned items.

We’ve introduced return fees to encourage more conscious shopping and to help reduce unnecessary returns. 

We're also working to improve our sizing and product details so you can shop with greater confidence.

Faulty Items – Returns & Resolution Policy

We pride ourselves on delivering high quality bridesmaid dresses that your bridal party will love. Every item is carefully checked before shipping to ensure it meets our standards but on rare occasions, faults can happen.

What We Class as a Fault

A fault is a manufacturing issue that affects the overall wearability or appearance of the dress, such as:

  • Noticeable stitching issues
  • Broken zippers
  • Significant fabric damage

Minor imperfections (e.g., small pulls or faint marks that aren’t visible when worn) do not qualify as faults.

Our Approach to Minor Imperfections

To reduce waste and minimise unnecessary returns, we may offer a partial refund or discount if the issue is minor and does not compromise the overall appearance or wearability of the dress.

This supports our goal of building a more conscious and responsible fashion industry.

What to Do If You Think Your Item Is Faulty

If you believe your item has a fault, please contact us via our live chat within 21 days of receiving your order Please include:

  • Your order number
  • Clear photos of the issue
  • A brief description of the fault

We’ll review your information and come back to you with the most suitable resolution, whether that’s a discount, refund, or replacement.

Please do not return faulty items without contacting us first, as your return may not be accepted.

If we are contacted outside of 21 days, we may not be able to offer a resolution.

Your Rights as a Customer

This policy is designed to be transparent and flexible, while reducing unnecessary returns and waste. It does not affect your statutory rights under the Consumer Rights Act 2015. If your item is not as described, not fit for purpose, or not of satisfactory quality, we will always honour your rights. 

Digital Products

Please note that digital products are non-refundable due to their nature. If you experience any issues with a digital purchase, please get in touch — we’re here to help!

If you have any questions about our policy or need help with a return, don’t hesitate to reach out to our friendly Customer Service team. We’re here to support you every step of the way.